FREQUENTLY ASKED QUESTIONS
Couldn’t find what you were looking for?
How do I store adhesive glue?
Before Opening Do not store adhesive in the refrigerator as this will affect humidity, best to be stored in a dark place away from sunlight. Can be stored for 12 months unopened.
After Opening we recommend storing your adhesive in an adhesive storage tank that can be purchased via the website store. Adhesive once open has a shelf life of 2 months.
Are they vegan friendly?
All of our products are 100% cruelty free and always will be. We also stock a large range of vegan friendly products (including all of our lashes)
SHIPPING AND RETURNS
What are your shipping costs?
For shipping Australia Wide there is a flat rate price of;
Express Shipping (1-3 business days) $12.50
All orders over $400 receive FREE express shipping.
New Zealand orders the shipping price is available upon checking out.
Tracking numbers are provided via email upon order fulfilment.
Lashes The Label is not responsible for any lost/damaged or stolen packages during transit. We do not take any responsibility or liability for packages that have confirmed delivered by tracking.
How long will it take for my package to arrive?
– All orders are packed and shipped with in 24 hours of us receiving a processed payment;
– All order placed before 2pm, will be posted the same business day via Express Post.
– We are closed weekends – no orders will be shipped out on Saturday & Sunday’s.
Easy 60 Day Returns
If you change your mind about a product you can always return it at any stage within 60 days of purchase.
What are the payment options?
All transactions are processed in Australian Dollars (AUD). All prices include GST.
Orders must be paid for in full prior to goods being dispatched.
Payment options are: Credit card via PayPal or Direct Debit
Bank Payments can be made to:
Lashes The Label Pty Ltd
BSB: 03 46 35
Account Number: 437324
Please place your order through our website for accuracy. We can no longer take phone orders.
Once your order is placed online and paid for in full your order will be dispatched.
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